Terms and conditions
This agreement contains the entire understanding between Chris Mann and the Client.
Confirmation of booking, either verbal or written, confirms the client’s acceptance of these terms and conditions. These terms and conditions shall not be varied except by agreement in writing.
Booking, deposit and payment: A non-refundable booking deposit of £100 is required to secure your session date. Payment of the deposit confirms acceptance of these Terms and Conditions.
The deposit may be transferred to an alternative available date, provided the Client gives no less than 14 days' written notice before the original session date. Rescheduling requests must be submitted by email to Chris Mann.
Rescheduling requests made within 14 days of the session date will result in forfeiture of the deposit, and a new deposit will be required to secure a replacement date.
The remaining balance is due in full on or before the day of the shoot. Discounts are at the Photographer's discretion.
The deposit is non-refundable in all circumstances. This does not affect your statutory rights under the Consumer Rights Act 2015.
All Sales are Final: Due to the custom nature of each session, all sales are final. It is understood by the Client that once the booked shooting slot is complete, and the Client and Photographer verbally agree the images required have been taken before ending the shoot, there will be no refund or compensation on the basis of perceived satisfaction, style, content, composition or editing.
Photographic Materials and Copyright: Where photography has been commissioned, the Client and the Photographer agree that copyright is retained by Chris Mann unless otherwise agreed in writing. The Photographer shall own the copyright in all images created and may use the work for samples, contests, exhibition, advertising and self-promotion. Usage outside the bounds of this agreement will require the Client’s consent.
Client’s Usage: Chris Mann retains all copyright rights to all images created during client’s session, but shall grant an exclusive license to the client to reproduce and publicly display the purchased images. The print release does not allow selling or altering of your images without the Photographer’s written permission. Usage and/or publication of un-edited raw shot are not permitted.
Social Media: This clause applies to all social media, including Facebook, Instagram and blogs. When published online it is required that citation of photographer be made. The client agrees that they will under no circumstances alter any photographs that are placed in public on the internet. The client agrees to be responsible for any family member or friend who posts the photographs online and agrees that they cannot be cropped, altered in colour, or edited in any way.
Failure to Perform: If the Photographer cannot perform this Agreement due to a fire or other casualty, strike, or other cause beyond the control of the parties, or due to the Photographer’s illness, then the Photographer shall return any funds previously paid to the Client but shall have no further liability with respect to the Agreement. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event the Photographer fails to perform for any other reason, the Photographer shall not be liable for any amount in excess of the retail value of the Client’s order.
Indemnification.
The Photographer shall be held harmless for any and all injury to the Client during the course of the photography session and the immediately surrounding events. Photographer is not responsible for any injuries inflicted upon any participating parties. Client(s) will be responsible for their children and for themselves and release photographer from any claims against their person or their business. Client(s) will be responsible for their pets and for themselves and release photographer from any claims against their person or their business.Coverage and Requested photographs The photographer does not guarantee any specific picture nor to include any specific background, location, prop or arrangement, although every effort will be made to interpret the client’s wishes. It is understood that it is the client’s responsibility to communicate with the Photographer their requirements for their shoot. It is understood that the Photographer will allow the Client to view the images during the shoot, thereby encouraging communication to attain satisfaction in the photographic outcome(s).
No right to reject: It is understood by the Client that there is no right to reject on the basis of style, content, composition or editing.The Client accepts that all photographs will be taken and edited at the photographer’s discretion based on the photographer’s experience and artistic view.
Shoot Duration The shooting time is understood as an approximate of up to 50 minutes or up to 90 minutes (depending which length of session is booked). Sessions can conclude earlier if the Client agrees with the Photographer that they are satisfied with the images captured.
It is understood that it is clients responsibility to inform the Photographer by email or text for any date changes or lateness.Delivery of Images An online proofing gallery of Client’s images will be available for viewing and download within 24 hours of their session. Client will receive a link to access this gallery via the e-mail they provided upon booking. Chris Mann keeps client files for up to 6 months after the photography session, and is not liable for any claims after this period.
High-Resolution: Final Retouched Images are deliverable in High-Resolution (or known as High-Res) with at least 3000 Pixels in the longest edge.
Retouching: After Client receives their proofing gallery, they will be asked to make their selections for retouching. Retouching turnaround for individual sessions is approximately 10 business days after Client makes their order, however is subject to delays around holidays, bank holidays, annual leave or illness. Client has the option to include specific retouch requests in their order. Once complete, the retouched images will be delivered via e-mailed to the Client. All deliverable images will have standard image editing (including: light skin retouch, and colour adjustments). If the client has special requests, these shall create be communicated via email. Once a retouch order has been made, they cannot be cancelled or substituted. Additional tweak requests to retouched images are at the Photographers request and may incur charges dependant on the scope of work.
Extra edits : Additional edits outside the contracted package requested by the Client will cost the client £25 per image if accepted by the Photographer.
Re-shoots are determined at the discretion of the photographer, and are chargeable. Re-shoots will not be given for choices of clothing, make-up, hair or weather related issues, or by not following the recommendations of the photographer, or failing to communicate dissatisfaction during the shoot.
All booking dates and times are subject to change.
Photographer is not liable for transport charges or any other charges or loss of funds incurred due to booking changes.
Data Protection and Privacy:
Chris Mann is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data We Collect In the course of providing photography services, we collect and process the following personal data: your name, email address, phone number, and photographic images in which you are identifiable.
How We Use Your Data Your personal data is used solely for the purposes of fulfilling your booking and delivering your images. The lawful basis for processing is performance of a contract (Article 6(1)(b) UK GDPR). Where we wish to use your images for portfolio, website, or promotional purposes, we will rely on your consent (Article 6(1)(a) UK GDPR), which you may withdraw at any time by contacting us in writing.
Data Retention Client files, including all photographic images, are retained after your session. These can be permanently deleted at your request.
Your Rights Under UK GDPR you have the right to access, correct, or request deletion of your personal data at any time. You also have the right to withdraw consent for promotional use of your images. To exercise any of these rights, please contact us at [email address].
If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security Your images and personal data are stored securely. We do not sell, share, or transfer your personal data to third parties except where required to fulfill your order (for example, the online gallery platform used to deliver your images).